Covalent logo in blue and orange
Covalent logo in blue and orange

Cavalent Refund and Return Policy

Last Updated: June 1, 2025

At Cavalent, we’re committed to delivering quality products and a satisfying shopping experience. If you’re not completely happy with your purchase, we’re here to help.

Return Window

We accept returns within 30 days of the delivery date. 

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

How to Initiate a Return

To begin the return process:

  • Contact our customer service team at [email protected] with your order number and reason for return.
  • We’ll provide detailed instructions and, if applicable, a prepaid return shipping label.
  • Pack the item securely and ship it following the instructions provided.

Return Shipping Costs

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If the return is due to a defect or a shipping error on our part: We cover all return shipping costs.
  • If the return is for other reasons (e.g., change of mind, incorrect size): The customer is responsible for return shipping.

Refunds

Once we receive and inspect the returned item:

  • If the return is approved, we’ll process your refund to the original payment method within 5–7 business days.
  • You’ll receive an email notification once the refund is issued.

Non-Returnable Items

The following items are non-refundable:

  • Final sale or clearance items
  • Customized or made-to-order products

Exchanges

If you need a different size, color, or product, please follow the return process and place a new order for the desired item.

Contact Information

For any questions or further assistance:

This policy is designed to comply with applicable U.S. consumer protection laws and reflect best practices in modern e-commerce.
By purchasing from cavalent.com, you agree to the terms of this policy.

Scroll to Top