Covalent logo in blue and orange
Covalent logo in blue and orange

FAQs

Frequently Asked Questions

Find quick answers about orders, shipping, returns, and more.

1. How long does it take to receive my order?

Orders are processed within 1–2 business days, and USPS delivery typically takes 2–5 business days. So you can expect your package to arrive within 3 to 7 business days total. If there’s any delay, contact us at [email protected].

2. Do you ship within the United States?

Yes! We offer nationwide shipping across the United States through USPS. You’ll receive a tracking number once your order has been processed. For any shipping-related questions, reach out to us at [email protected].

3. Do you offer international shipping?

Currently, we only ship within the United States. If you’re outside the U.S. and would like to be notified when we expand our shipping, feel free to write us at [email protected].

 

1. What is your return policy?

We accept returns within 14 days of delivery, as long as the item is unused and in perfect condition. Please review our full Refund & Return Policy or reach out to [email protected] for assistance.

2. How do I request a refund?

Send an email to [email protected] with your order number and the reason for the refund. We’ll review your request within 48 hours.

3. Can I change or cancel an order after placing it?

If your order hasn’t been shipped yet, we’ll gladly help you change or cancel it. Please contact us as soon as possible at [email protected].

1. Is it safe to shop on Cavalent?

Absolutely. Our store is protected with SSL encryption, and your personal data is handled with the utmost care. You can read more in our Privacy Policy or contact us at [email protected] for any concerns.

2. What payment methods do you accept at Cavalent?

At our online accessories store, we accept debit and credit cards (Visa, Mastercard, American Express, and more). All purchases are 100% safe and secure. If you experience any payment issues, feel free to contact us at [email protected].

1. What kind of accessories do you sell?

At Cavalent, you’ll find a curated collection of fashion accessories, inspirational items, and unique gift ideas. If you have any questions about a product, feel free to contact us at [email protected].

2. Do the accessories come with a warranty?

Yes, at Cavalent we are committed to offering high-quality online accessories. All of our products come with a 30-day limited warranty against manufacturing defects.
If your item has any issues related to production within that time frame, you can contact us at [email protected] with your order number.
Please note that damages caused by misuse or normal wear and tear are not covered. Our team will review your case and guide you through the next steps for a possible replacement or refund.

1. Where is Cavalent based?

We are proudly located in Houston, Texas, where we manage all shipping and customer support across the U.S. Thank you for supporting a small business with big heart..

2. How can I contact the Cavalent team?

You can reach us depending on your needs:

We’re here to help!

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